From commanding tanks to revolutionizing customer feedback through AI
Unscripted with David RavivNovember 21, 202400:55:57

From commanding tanks to revolutionizing customer feedback through AI

From commanding tanks to revolutionizing customer feedback through AI, Guy Nirpaz's entrepreneurial journey shows how sometimes the best innovations come from questioning the status quo. Learn how his company Perspective AI is transforming the way businesses understand their stakeholders by replacing impersonal surveys with AI-powered conversations that achieve 90% completion rates and uncover insights that traditional methods miss.

00:00 Introduction and Espresso Hour
00:36 Early Career and Military Service
02:13 Transition to Technology and IBM
03:20 Joining Mercury and Giga Spaces
04:53 Entrepreneurial Journey and Founding Tatango
05:41 Music and Entrepreneurship
12:49 Philosophy on Education and Failure
19:10 Challenges in Entrepreneurship
22:40 Current Venture: Perspective AI
31:56 The Problem with Traditional Surveys
32:38 The Annoyance of Constant Feedback Requests
33:51 The Evolution of Surveys: From Pen and Paper to AI
34:32 The Nuances of Customer Experience
36:18 Introducing Perspective: A New Way to Capture Feedback
37:02 How Perspective Works
38:31 The Magic Behind Perspective
42:20 Adapting to User Responses
52:50 The Future of AI in Feedback Collection
54:32 Conclusion and Final Thoughts

#Entrepreneurship #AI #CustomerFeedback #StartupStory
startup founder, entrepreneurship, customer feedback, artificial intelligence, AI innovation, business strategy, leadership, Israeli entrepreneurs, product development, survey technology, customer insights, data analytics, tech startups, business growth, product management, market research, customer experience, CX, IBM alumni, military leadership, tank commander, Silicon Valley, B2B SaaS, digital transformation, user research, focus groups, user feedback,